IT Service Requests Analyst

Position is closed

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Якщо не знайшли відповідної вакансії — реєструйтеся у JTI Career Agent на тому ж сайті й отримуйте повідомлення про всі наші нові вакансії.World leading FMCG Company JT International Ukraine (14 years of successful operation in Ukraine) is looking for Service Requests Analyst.

— Provide input to IT Communication for IT Service Request Management awareness campaign when rolling out IT Service Request world;
— Support standardizing and formalizing of IT Service Request processes and procedures;
— Service requests related to access processing/escalation. Service requests process monitoring, basic issues handling and escalation;
— Active Directory accounts monitoring and escalation to coordinator (outdated accounts, closed accounts);
— Access rights status reporting to coordinator (potentially improper access, outdated access).

— University degree;
— 2+ years experience in IT, Technical or Security area;
— Knowledge of IT processes and services, IT Security and security processes, Infrastructure, Network & Infrastructure security, Active Directory Services. HP Service Desk is a plus;
— Team player, good analytic and communication skills. Strong discipline;
— Fluent English is required (spoken and written).

The company offers competitive salary, compensation and benefits package, friendly environment, professional trainings and excellent career opportunities.